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Settings and activity

32 results found

  1. Allow adjustments to a Local Connect Bucket

    9 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  2. Enhance Agent States

    42 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Paul Vincent supported this idea  · 

  3. Dequeue setting per queue

    46 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  4. dashboards data refresh time

    49 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  5. Allow Using the Hold Button on the Desk Phone

    36 votes

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    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  6. Display User Extension Number When Transferring From RingCX To RingEX

    6 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  7. RingCX - Survey report

    27 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  8. Internal chat for supervisors and agents

    35 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Paul Vincent supported this idea  · 

  9. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  10. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Paul Vincent supported this idea  · 

  11. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    82 votes

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    Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  12. Chat Inactivity Timeout Settings

    9 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Paul Vincent supported this idea  · 
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