← RingCentral Ideas

Settings and activity

38 results found

  1. Callback Queue Languages

    8 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  2. In-Queue-Callback Number Restriction To Prevent Misuse

    27 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  3. Increase size of Local Connect Buckets

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  4. Ability to cancel or extend after call wrap

    49 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  5. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  6. Update Custom Caller ID Bucket's granularity and lifecycle flow

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  7. Allow adjustments to a Local Connect Bucket

    11 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  8. Enhance Agent States

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  9. Dequeue setting per queue

    48 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  10. dashboards data refresh time

    55 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  11. Allow Using the Hold Button on the Desk Phone

    38 votes
    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  12. Display User Extension Number When Transferring From RingCX To RingEX

    8 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  13. RingCX - Survey report

    28 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  14. Internal chat for supervisors and agents

    37 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Paul Vincent supported this idea  · 

  15. Ability to export IVR from Studio

    41 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  16. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  17. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    98 votes
    Implemented  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  18. Chat Inactivity Timeout Settings

    10 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 
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