Settings and activity

55 results found

1. have duration for agent state and select an agent state in advance after a call.

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul Vincent shared this idea  ·  May 1, 2025

2. RingCX Agent able to do a consultation to another RingCX Queue without active call

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul Vincent shared this idea  ·  May 1, 2025

3. RingCX - Agent Whisper be enabled in ACD Callback

   5 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul Vincent shared this idea  ·  Apr 25, 2025

4. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   17 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Feb 21, 2025

5. Ability to transfer RingEX calls directly to RingCX Users

   17 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Feb 21, 2025

6. Call Parking in RingCX

   14 votes

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   Under Review  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Paul Vincent commented  ·  Feb 18, 2025  ·  Edit…  ·  Delete…

   in RingEX, agents have the ability to park customers in order for agents to be efficient when accepting calls. It would be better if RingCX has this feature as well.

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   Paul Vincent commented  ·  Feb 12, 2025  ·  Edit…  ·  Delete…

   Currently in RingCX, we dont have the ability to do call parking, unlike in RingEX does.

   This is beneficial for ringcx to have to have this feature to ensure efficiency within businesses.

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   Paul Vincent supported this idea  ·  Feb 12, 2025

7. RingCX integration with Hubspot - include agent name in the call log

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paul Vincent shared this idea  ·  Feb 11, 2025

8. RingCX SFDC Embeded Integration - Allow to relate calls in an order object in salesforce

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paul Vincent shared this idea  ·  Feb 6, 2025

9. Ringcx voicemail Email notification includes transcript of the voicemail

   32 votes

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   Interactions coming through the Queue voicemail channel provide transcripts now

   Paul Vincent shared this idea  ·  Jan 21, 2025

10. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    25 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jan 7, 2025

11. Agent Scripting in Digital Interactions

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Paul Vincent shared this idea  ·  Dec 18, 2024

12. RingCX agents able to see the total duration of their agent states for the day

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    Needs More Information  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Paul Vincent shared this idea  ·  Dec 16, 2024

13. ringcx analytics restrict

    24 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Paul Vincent shared this idea  ·  Nov 7, 2024

14. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    76 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Paul Vincent shared this idea  ·  Oct 17, 2024

15. RingCX Dialer Completed Lead list Notification

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    Under Review  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Oct 16, 2024

16. Report associating IVR data with transferring agent for post-call surveys

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    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Oct 7, 2024

17. "Agent Specific Callback" Disposition, be available for Voice Queue calls

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Paul Vincent shared this idea  ·  Sep 23, 2024

18. Callback Queue Languages

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Sep 12, 2024

19. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Sep 12, 2024

20. Increase size of Local Connect Buckets

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 28, 2024