Settings and activity

23 results found

1. ringcx analytics restrict

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   Paul Vincent shared this idea  ·  Nov 7, 2024

2. RingCX Queue/Global Phonebook used for Manual Outbound Calls

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   Paul Vincent shared this idea  ·  Oct 17, 2024

3. RingCX Dialer Completed Lead list Notification

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   Paul Vincent supported this idea  ·  Oct 16, 2024

4. Report associating IVR data with transferring agent for post-call surveys

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   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Oct 7, 2024

5. "Agent Specific Callback" Disposition, be available for Voice Queue calls

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   Paul Vincent shared this idea  ·  Sep 23, 2024

6. Callback Queue Languages

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Sep 12, 2024

7. In-Queue-Callback Number Restriction To Prevent Misuse

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Sep 12, 2024

8. Increase size of Local Connect Buckets

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 28, 2024

9. Ability to cancel or extend after call wrap

   34 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 27, 2024

10. Call Queue Position

    54 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 27, 2024

11. Update Custom Caller ID Bucket's granularity and lifecycle flow

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 27, 2024

12. Allow adjustments to a Local Connect Bucket

    9 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 21, 2024

13. Enhance Agent States

    40 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 1, 2024

14. Dequeue setting per queue

    45 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 1, 2024

15. dashboards data refresh time

    43 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 1, 2024

16. Allow Using the Hold Button on the Desk Phone

    35 votes

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    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jul 30, 2024

17. Display User Extension Number When Transferring From RingCX To RingEX

    5 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jul 3, 2024

18. RingCX - Survey report

    25 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jun 27, 2024

19. Internal chat for supervisors and agents

    35 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Planned  ·  AdminMichelle (Sr. Customer Success Manager, RingCentral) responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Paul Vincent supported this idea  ·  Jun 27, 2024

20. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jun 27, 2024