Settings and activity

55 results found

1. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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2. able to remove duplicates found in this list and existing list

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Paul Vincent shared this idea  ·  Jul 17, 2025

3. Add “All Messages” View for RingCX for HubSpot Embedded Agent

   8 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Jul 14, 2025

4. RingCX Dialer ability to merge old leads to new leads

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paul Vincent shared this idea  ·  Jun 9, 2025

5. Automated way to move a campaign from one dialgroup to another once all leads were completed

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Paul Vincent shared this idea  ·  Jun 4, 2025

6. SMS Read Receipt

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Jun 3, 2025

7. Report to distinguish if digital interactions were assisted via inbox or queue mode.

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Paul Vincent shared this idea  ·  May 29, 2025

8. Ability to search for contact name in Outbounds SMS (CRMs)

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   7 votes

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   Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  May 28, 2025

9. Able to search leads globally and not just in the campaigns under the dial group im working

   8 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paul Vincent shared this idea  ·  May 23, 2025

10. Feature Request: Agent Search Leads by Campaign in RingCX Problem:

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  May 23, 2025

11. In Que Callbacks are treated as inbound calls, use inbound agent whisper and inbound agent script

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  May 23, 2025

12. Real Time Inbound dashboard widget - Need to include Callback request count

    9 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  May 23, 2025

13. Inbound Queue Callback - option to record caller's name

    11 votes

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    Under Review  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  May 23, 2025

14. Customize the order of the lead details in Ringcx

    1 vote

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Paul Vincent shared this idea  ·  May 23, 2025

15. Customizable Agent State in RingCX

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Paul Vincent shared this idea  ·  May 19, 2025

16. Sync RingCentral Desktop Application With RingCX

    257 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  May 15, 2025

17. Improvement with the CX queue voicemail options.

    27 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  May 13, 2025

18. RingCX Manual outbound calls have automated greeting informing the customer that the call is recorded

    3 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Paul Vincent shared this idea  ·  May 7, 2025

19. Send to Voicemail Queue events in RingCX, give a greeting that a voicemail left was succesful.

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Paul Vincent shared this idea  ·  May 1, 2025

20. RingCX - Ability to see customers who left a callbacks in queue

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Paul Vincent shared this idea  ·  May 1, 2025