Settings and activity

27 results found

1. Agent Scripting in Digital Interactions

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   Paul Vincent shared this idea  ·  Dec 18, 2024

2. Ability to add links and images in the email signature.

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   Paul Vincent shared this idea  ·  Dec 18, 2024

3. RingCX agents able to see the total duration of their agent states for the day

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   Paul Vincent shared this idea  ·  Dec 16, 2024

4. Process RingCX Digital Emails by FIFO

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Dec 6, 2024

5. ringcx analytics restrict

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Paul Vincent shared this idea  ·  Nov 7, 2024

6. RingCX Queue/Global Phonebook used for Manual Outbound Calls

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   Paul Vincent shared this idea  ·  Oct 17, 2024

7. RingCX Dialer Completed Lead list Notification

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   Paul Vincent supported this idea  ·  Oct 16, 2024

8. Report associating IVR data with transferring agent for post-call surveys

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Oct 7, 2024

9. "Agent Specific Callback" Disposition, be available for Voice Queue calls

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   Paul Vincent shared this idea  ·  Sep 23, 2024

10. Callback Queue Languages

    8 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Sep 12, 2024

11. In-Queue-Callback Number Restriction To Prevent Misuse

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Sep 12, 2024

12. Increase size of Local Connect Buckets

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 28, 2024

13. Ability to cancel or extend after call wrap

    36 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 27, 2024

14. Call Queue Position

    55 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 27, 2024

15. Update Custom Caller ID Bucket's granularity and lifecycle flow

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 27, 2024

16. Allow adjustments to a Local Connect Bucket

    9 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 21, 2024

17. Enhance Agent States

    40 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 1, 2024

18. Dequeue setting per queue

    45 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 1, 2024

19. dashboards data refresh time

    47 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Aug 1, 2024

20. Allow Using the Hold Button on the Desk Phone

    35 votes

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    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jul 30, 2024