← RingCentral Ideas

Settings and activity

33 results found

  1. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  2. Ability to transfer RingEX calls directly to RingCX Users

    6 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  3. Park calls from the CX platform for both CX and EX users.

    9 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Paul Vincent commented  · 

    in RingEX, agents have the ability to park customers in order for agents to be efficient when accepting calls. It would be better if RingCX has this feature as well.

    An error occurred while saving the comment
    Paul Vincent commented  · 

    Currently in RingCX, we dont have the ability to do call parking, unlike in RingEX does.

    This is beneficial for ringcx to have to have this feature to ensure efficiency within businesses.

    Paul Vincent supported this idea  · 

  4. RingCX integration with Hubspot - include agent name in the call log

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  5. RingCX SFDC Embeded Integration - Allow to relate calls in an order object in salesforce

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  6. Ringcx voicemail Email notification includes transcript of the voicemail

    10 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Paul Vincent shared this idea  · 

  7. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    21 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  8. Agent Scripting in Digital Interactions

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Paul Vincent shared this idea  · 

  9. Ability for Agents to change their own signature

    3 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    An error occurred while saving the comment
    Paul Vincent commented  · 

    Have the RingCX the ability to add links and images in the email signature to really make it customization and professional

    Paul Vincent supported this idea  · 

  10. RingCX agents able to see the total duration of their agent states for the day

    5 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Paul Vincent shared this idea  · 

  11. ringcx analytics restrict

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  12. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    49 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  13. RingCX Dialer Completed Lead list Notification

    5 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  14. Report associating IVR data with transferring agent for post-call surveys

    9 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Paul Vincent supported this idea  · 

  15. "Agent Specific Callback" Disposition, be available for Voice Queue calls

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  16. Callback Queue Languages

    8 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Paul Vincent supported this idea  · 

  17. In-Queue-Callback Number Restriction To Prevent Misuse

    27 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Paul Vincent supported this idea  · 

  18. Increase size of Local Connect Buckets

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  19. Ability to cancel or extend after call wrap

    49 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  20. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Paul Vincent supported this idea  · 
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