Settings and activity

44 results found

1. Sound Alert to Notify Agents in Engage Voice when their Status is in RNA

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   Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Feb 19, 2025

2. Change color of lettering to red when agent goes into RNA Status.

   9 votes

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   Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Feb 19, 2025

3. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

   28 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Jan 8, 2025

4. Report associating IVR data with transferring agent for post-call surveys

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   9 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Oct 7, 2024