RingCX and RingEX ring group searches
Ensure RingCX search behavior and UI visibility is consistent with RingEX UI behavior for lookups
Investigate whether the RingCX search result display can be improved (e.g., visual indicator for scrollable content or removal of the result limit).
If not currently supported, please escalate as a feature request to address search usability and parity.
5
votes
Alisha
shared this idea
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Karen
commented
Having the employee experience mirror CX and EX when searching for phone numbers, should be the same. With the limited amount of results showing in CX, it will lead the employee to think the number they are looking for is not listed. Having the full list appear when searching, instead of just 10 numbers, will provide confidence to the employee they have complete information.