Settings and activity

138 results found

1. Deskphone Pairing and HUD features working at the same time

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 18, 2026

2. RingCX Voice Connection (RingCentral Phone) Call Control Enhancement

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 17, 2026

3. Voice Channel Improvements

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 17, 2026

4. Workflow Studio - RouteTo Voice Queue sorting

   3 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 17, 2026

5. On Hook Mode WITH "hot" connection always on

   6 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 17, 2026

6. Adaptive AI Speaking Voice: The AI voice agent should dynamically adjust its speaking pace to align with the caller’s speed of speech.

   7 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 17, 2026

7. Remove DTMF feature for Voice dispositions

   2 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 17, 2026

8. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 17, 2026

9. ENGAGE VOICE predictive dialer

   5 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 17, 2026

10. Voice Broadcasting

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 17, 2026

11. Make voice transcripts visible to agents in RingCX

    22 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 17, 2026

12. Voicemail Notification Emails for Voice Queues with Text Transcripts

    15 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 17, 2026

13. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    22 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 17, 2026

14. RingCX Agent: Ability to Modify Voice Connection Options for Agents

    11 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 17, 2026

15. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    33 votes

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    Implemented  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 17, 2026

16. Chat Inactivity Timeout Settings

    12 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 17, 2026

17. Enable Direct Association of Workflows with Queues for Outbound Calls in RingCX

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 16, 2026

18. Retroactive Update of Historical Reporting Data

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 8, 2026

19. establishing contact information in RingCX incoming call

    5 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 8, 2026

20. Feature Request: RingCX | API for Microsoft Company Directory Integration

    7 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 8, 2026