Settings and activity

138 results found

1. Ability to transfer RingEX calls directly to RingCX Users

   19 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 8, 2026

2. Preserve Caller ID When Transferring from RingCX to RingEX

   48 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 8, 2026

3. RingCX and RingEX ring group searches

   6 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 8, 2026

4. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   21 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 8, 2026

5. Warm Transfer Calls From RingEX USers to RingCX Agents

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 8, 2026

6. Analytics Report for RingEX to RingCX Transfer calls

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 8, 2026

7. Sync RingCentral App status with RingCX SPOG status

   9 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 8, 2026

8. have duration for agent state and select an agent state in advance after a call.

   10 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 7, 2026

9. RNA Priority Routing

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 7, 2026

10. Changing Estimated Hold Time Message from Max Q Time to Average Q Time

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 7, 2026

11. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    25 votes

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    Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 7, 2026

12. RCX Ring Group option

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 7, 2026

13. Simultaneous Ring option for Call Queues/Skill

    19 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 7, 2026

14. Position in Queue Announcement

    52 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 7, 2026

15. QUEUE WAITING TIMES

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 7, 2026

16. callback feature only when calls are waiting or wait time reaches a set threshold

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 7, 2026

17. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

    12 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 7, 2026

18. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 7, 2026

19. Optimise "Route to Last Agent" (LCA) for Reduced Wait Times

    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 7, 2026

20. Have an option to have the first user receive the call while setting other members to Longest Idle

    3 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 7, 2026