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  1. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    151 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. Recover call recordings for past 90 days

    109 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Tawnya commented  · 

    YES YES YES YES.... We have disputes all the time and recently one that took place on 12/02/25 and unfortunately we may take a loss because we can not retrieve the verbal agreement.

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    Tawnya commented  · 

    We often have billing that does not get complete right away, due to the project and we have contracts that go out in the summer but may not get deliveries until December and have had customers dispute pricing. With the recordings it is crucial and so rewarding to confirm if we were at fault or customer.

    Tawnya supported this idea  ·