← RingCentral Ideas

Settings and activity

9 results found

  1. RingCentral Analytics: KPIs for Tracking minutes for Internal Calls (between users) and Call Monitoring/Barging into calls

    3 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Billing VoiceMail supported this idea  · 

  2. A report that shows the daily call trends by the hour for an entire month.

    6 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Billing VoiceMail supported this idea  · 

  3. Missed calls to queue showing up as "Answered Elsewhere"

    42 votes
    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Billing VoiceMail supported this idea  · 

  4. Some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Billing VoiceMail supported this idea  · 

  5. Please add Outbound KPI on call queue under Performance Reports

    6 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Billing VoiceMail supported this idea  · 

  6. call park reporting in analytics

    2 votes
    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Billing VoiceMail supported this idea  · 

  7. Generate report for %Missed (w/VM) with the source of the call in one tab

    3 votes
    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Billing VoiceMail supported this idea  · 

  8. Abandoned Call Tracking Feature

    42 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Billing VoiceMail supported this idea  · 

  9. Live report access for users that is not a Super Admin

    15 votes
    2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    An error occurred while saving the comment
    Billing VoiceMail commented  · 

    This would be a wonderful layer of customer service. Call center reps would have visibility of how many calls are waiting in the queue, who is currently off the queue (super helpful for breaks and lunch coverages) and calls abandoned.

    Billing VoiceMail supported this idea  ·