Abandoned Call Tracking Feature
Requesting a new feature in RingCentral to enable easy retrieval of specific phone numbers from our %Abandoned calls KPI.
Introduce a feature within RingCentral's analytics dashboard that allows users to generate customized reports specifically targeting abandoned calls. This report should include detailed information such as caller phone numbers, timestamps, and call durations.
Implement a search functionality within the reporting feature, enabling users to quickly filter and identify abandoned calls based on various parameters like date range, call duration, or specific queue.
By incorporating these features into RingCentral, users can efficiently track and address abandoned calls, ultimately improving customer satisfaction and retention.
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Robbie commented
Please add this feature. It is easy to see the number of abandoned calls for a queue, but it is difficult to track down an details related to the abandoned call.
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Fabiola commented
This feature is huge for Call Center Queues. Abandoned rates, detailed reports provides so much insight on staffing/ training etc... I am very surprised this is not already an option. Please do consider this, essential in the BPO industry!
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Clara commented
Very Important!!! Please consider adding this.