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9 results found

  1. RingCentral Analytics: KPIs for Tracking minutes for Internal Calls (between users) and Call Monitoring/Barging into calls

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Jasmyn supported this idea  · 

  2. A report that shows the daily call trends by the hour for an entire month.

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  3. Missed calls to queue showing up as "Answered Elsewhere"

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Jasmyn supported this idea  · 

  4. Some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.

    2 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  5. Please add Outbound KPI on call queue under Performance Reports

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Jasmyn supported this idea  · 

  6. call park reporting in analytics

    2 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  7. Generate report for %Missed (w/VM) with the source of the call in one tab

    3 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Jasmyn supported this idea  · 

  8. Abandoned Call Tracking Feature

    14 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  9. Live report access for users that is not a Super Admin

    6 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Jasmyn commented  · 

    This would be a wonderful layer of customer service. Call center reps would have visibility of how many calls are waiting in the queue, who is currently off the queue (super helpful for breaks and lunch coverages) and calls abandoned.

    Jasmyn supported this idea  ·