Settings and activity

41 results found

1. INTERCEPT

   58 votes

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   Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Mar 13, 2026

2. Callbacks Moved back to Available Leads if Not Dialed

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Mar 13, 2026

3. Automated way to move a campaign from one dialgroup to another once all leads were completed

   3 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Mar 13, 2026

4. Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Mar 13, 2026

5. Real Time Inbound dashboard widget - Need to include Callback request count

   14 votes

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   Implemented  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Mar 13, 2026

6. Local bucket/connect based RingCX analytics report

   9 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Mar 13, 2026

7. Ready PENDING-ERR leads

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Mar 13, 2026

8. Ability to only show numbers assigned to the sub account to be used as outbound caller ID on RingCX Campaign

   11 votes

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Dec 18, 2025

9. Ability to Move or Reposition Admin Users in RingCX Admin

   14 votes

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   New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Dec 2, 2025

10. search for frequently asked questions

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Aug 14, 2025

11. edit transcripts

    28 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Aug 14, 2025

12. Disable AI "Automatic notes"

    37 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Aug 14, 2025

13. Can RingSense be filterable on disposition code?

    14 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    You can filter ACE interactions based on the disposition code. Disposition is automatically imported from the underlying system, RCX or NICE.

    
    

    Additionally, you can use the new advanced filters section to also type your query in plain text, to filter and find relevant calls

    
    

    eg: Show me calls with disposition as disconnected.

    
    

    You can find additional details in the attached screenshots

    Lindee supported this idea  ·  Aug 14, 2025

14. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

    43 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Aug 14, 2025

15. Lead Manager Automation

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Lindee shared this idea  ·  Jul 7, 2025

16. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    70 votes

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    4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

    In design

    Lindee supported this idea  ·  Jun 27, 2025

17. View Ring CX Realtime dashboards in minutes and seconds.

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    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Jun 27, 2025

18. Make the Knowledge Base for Agent Assist available on demand

    13 votes

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    New  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Lindee shared this idea  ·  Jun 27, 2025

19. Make Agent Assist features easier to access

    13 votes

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    Under Review  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Jun 27, 2025

20. Customizable password policies

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Feb 14, 2025