Settings and activity

14 results found

1. Ability to Move or Reposition Admin Users in RingCX Admin

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   New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Dec 2, 2025

2. search for frequently asked questions

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Aug 14, 2025

3. Limit Manager Access to Interactions in RingSense

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Aug 14, 2025

4. edit transcripts

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   26 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Aug 14, 2025

5. Disable AI "Automatic notes"

   34 votes

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Aug 14, 2025

6. Can RingSense be filterable on disposition code?

   13 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Aug 14, 2025

7. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

   35 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Aug 14, 2025

8. Lead Manager Automation

   2 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Lindee shared this idea  ·  Jul 7, 2025

9. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   58 votes

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   3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   In design

   Lindee supported this idea  ·  Jun 27, 2025

10. View Ring CX Realtime dashboards in minutes and seconds.

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    93 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Jun 27, 2025

11. Make the Knowledge Base for Agent Assist available on demand

    11 votes

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    New  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Lindee shared this idea  ·  Jun 27, 2025

12. Make Agent Assist features easier to access

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Jun 27, 2025

13. Customizable password policies

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Feb 14, 2025

14. Ability to take DNC's off the List thru an upload

    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Mar 27, 2024