Settings and activity

26 results found

1. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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   Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Mar 27, 2026

2. callback feature only when calls are waiting or wait time reaches a set threshold

   4 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lindee shared this idea  ·  Mar 26, 2026

3. Feature Request: Add Reporting for Abandoned Chats in RingCX

   8 votes

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   New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Mar 13, 2026

4. Better visibility in reporting for when a customer disconnects from the chat interaction

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   2 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Lindee shared this idea  ·  Mar 13, 2026

5. Real Time Dashboard - Lead Status view

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   4 votes

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Lindee shared this idea  ·  Mar 13, 2026

6. INTERCEPT

   50 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Mar 13, 2026

7. Callbacks Moved back to Available Leads if Not Dialed

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Mar 13, 2026

8. Automated way to move a campaign from one dialgroup to another once all leads were completed

   3 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Mar 13, 2026

9. Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Mar 13, 2026

10. Real Time Inbound dashboard widget - Need to include Callback request count

    13 votes

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    Implemented  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Mar 13, 2026

11. Local bucket/connect based RingCX analytics report

    9 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Mar 13, 2026

12. Ready PENDING-ERR leads

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Mar 13, 2026

13. Ability to only show numbers assigned to the sub account to be used as outbound caller ID on RingCX Campaign

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Dec 18, 2025

14. Ability to Move or Reposition Admin Users in RingCX Admin

    11 votes

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Dec 2, 2025

15. search for frequently asked questions

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Aug 14, 2025

16. edit transcripts

    26 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Aug 14, 2025

17. Disable AI "Automatic notes"

    37 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Aug 14, 2025

18. Can RingSense be filterable on disposition code?

    13 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Aug 14, 2025

19. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

    42 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Aug 14, 2025

20. Lead Manager Automation

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Lindee shared this idea  ·  Jul 7, 2025