Settings and activity

40 results found

1. Enable hyperlink to External URL column for RingCX Outbound dialer

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   Under Review  ·  2 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Lindee commented  ·  May 8, 2026  ·  Edit…  ·  Delete…

   Are you looking for a pop up when the call connects? We already do this using the external script field and adding the tag for the external ID.

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2. Conditional Queue Events - Engage Voice

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   Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  May 8, 2026

3. Configurable Notification Sounds for RingCX Engage Digital

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   New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  May 8, 2026

4. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

   26 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  May 8, 2026

5. Sub Account Architecture within ACE for RingCX

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Apr 22, 2026

6. Recordings Delivery Audio Format

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Apr 21, 2026

7. Show Indicator for Inbound Queue Callback on Agent Side

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Apr 21, 2026

8. Add “Average Handling Time” column to Real-time Agent view

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lindee supported this idea  ·  Apr 21, 2026

9. Audit Log improvements

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Lindee shared this idea  ·  Apr 21, 2026

10. FEATURE REQUEST: Send vcard via SMS

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Lindee shared this idea  ·  Apr 6, 2026

11. Adaptive AI Speaking Voice: The AI voice agent should dynamically adjust its speaking pace to align with the caller’s speed of speech.

    6 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Apr 6, 2026

12. RCX | Increase data download

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Apr 6, 2026

13. Quality of Service (QoS) Portal for RingCX Calls

    80 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Apr 6, 2026

14. Update RingCX Agent for ALL Interaction Types

    56 votes

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    Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Apr 6, 2026

15. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    25 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Mar 27, 2026

16. callback feature only when calls are waiting or wait time reaches a set threshold

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lindee shared this idea  ·  Mar 26, 2026

17. Feature Request: Add Reporting for Abandoned Chats in RingCX

    8 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Mar 13, 2026

18. Better visibility in reporting for when a customer disconnects from the chat interaction

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Lindee shared this idea  ·  Mar 13, 2026

19. Real Time Dashboard - Lead Status view

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    4 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lindee shared this idea  ·  Mar 13, 2026

20. INTERCEPT

    58 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lindee supported this idea  ·  Mar 13, 2026