← RingCentral Ideas

Settings and activity

1 result found

  1. Shared SMS were multiple users can receive and send SMS on specific number

    728 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Chris supported this idea  · 
    An error occurred while saving the comment
    Chris commented  · 

    As a small startup, we need to have as many access points to our clients as possible with no restrictions. This feature is critical to our communication requirements and would vote for it 12000 times if we could. In addition, we have developed a zapier integration with our CRM platform that helps us stay on top of all our outbound and inbound messages. It's awesome, but only if multiple people can receive SMS from the main number.

    Thank you for your understanding.