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Settings and activity

3 results found

  1. Set Incoming Call Ring Duration for Phone Handset using a Template

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael supported this idea  · 

  2. Ability to Set Ring Time for Desk Phones using a Template

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael supported this idea  · 

  3. Ability to mark all unread SMS and voicemail messages read

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Michael commented  · 

    There is an option for individual users to mark voicemails as read when they are sent as notifications to their email. For Call Queues, this is not possible. There is a negative side-effect of this, which causes ring-time to reduce as the system assumes users are not checking their voicemails (even though the are receiving them by email), which makes the job of monitoring the call queue difficult for staff and frustrating for the people calling them.