Settings and activity

4 results found

1. Ability to pull an entire year of data within the performance analytics

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Maddie shared this idea  ·  Nov 20, 2024

2. How long has the member of a queue been 'Available'?

   35 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Maddie supported this idea  ·  Jun 4, 2024

3. I would like to be able to see the total time a user is toggled on to accept calls

   74 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Maddie supported this idea  ·  Jun 4, 2024

4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   685 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Maddie supported this idea  ·  Jun 4, 2024