I would like to be able to see the total time a user is toggled on to accept calls
I would like to be able to see the total time a user is toggled on to accept calls
41
votes
Ed
shared this idea
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Windy
commented
Recording Agent time in Call Queue
I would like to be able to capture how long an agent is in the queue available to take a call, not necessarily just the time that they are on a call. For example, if I could tell over a day or week, how many minutes/hours an agent was available in the queue to take a call and also another metric of how many minutes they are actually on a live call. -
Brandon
commented
My team would greatly be impacted with this tool
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Ed
commented
this would help reporting on user availabilty