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Settings and activity

7 results found

  1. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

    14 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Joe commented  · 

    I'm running into the same limitations! This is very frustrating.

    Joe supported this idea  · 

  2. Recording Deliveries

    1 vote

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Joe shared this idea  · 

  3. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

    2 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Joe commented  · 

    This would be great!

    Joe supported this idea  · 

  4. Filter by Voice/Digital Queue in RingSense for RingCX

    32 votes

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    New  ·  4 comments  ·  RingCX » AI quality management  ·  Admin →
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    Joe commented  · 

    This is not an enhancement, to me this is a design flaw.

    Joe supported this idea  · 
    Joe shared this idea  · 

  5. Ability to use RingSense on Queue Calls

    48 votes

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    5 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Joe supported this idea  · 

  6. Export scorecard data

    39 votes

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    Planned  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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  7. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    11 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Joe commented  · 

    This would be extremely beneficial to our business.

    Joe supported this idea  ·