Filter by Voice/Digital Queue in RingSense for RingCX
Currently, the filter panel only pulls in queues when tied to RingSense for Sales (RingEX) and doesn't pull in queues when tied to RingCX. This is a request to be able to also filter by RingCX queues in RingSense.
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 Joe
    
 shared this idea
Joe
    
 shared this idea
      
    I'm pleased to announce that this feature is live! RingSense (RS) now lets you:
- Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
- See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
- Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)
More details in the attached screenshots.
Why this matters
- Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
- Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
- Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
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       Joe
    
 commented Joe
    
 commentedThis is not an enhancement, to me this is a design flaw. 
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       Drew
    
 commented Drew
    
 commentedCritical 
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       Ashley
    
 commented Ashley
    
 commentedCritical 
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       Rhonda
    
 commented Rhonda
    
 commentedPlease submit my vote. Thanks, Rhonda 
 
        
