The Hunt Group feature should be implemented ASAP. Customers coming from Mitel prem/cloud are mostly using Hunt Groups as the ring pattern. For Ring Central to not have this matching functionality is a little odd.
Hunt Group Explanation:
Hunt group has an extension and a DID if required.
You then add members to the Hunt Group (up to 16+)
You then have a schedule attached to the hunt group
Multiple ring patterns (top down, simultaneous)
The ability to answer multiple calls simultaneously
An off hours destination (Extension, Auto reception, external number, voicemail)
A no answer destination (Extension, Auto reception, external number, voicemail)
A call stack full destination (Extension, Auto reception, external number, voicemail)
A voicemail associated with the hunt group and ability to select the members associated to the voicemail.
The ability get an email with the wav of the voicemail and visibility through the desktop app/gui interface of the VM.
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supported this idea
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The Hunt Group feature should be implemented ASAP. Customers coming from Mitel prem/cloud are mostly using Hunt Groups as the ring pattern. For Ring Central to not have this matching functionality is a little odd.
Hunt Group Explanation:
Hunt group has an extension and a DID if required.
You then add members to the Hunt Group (up to 16+)
You then have a schedule attached to the hunt group
Multiple ring patterns (top down, simultaneous)
The ability to answer multiple calls simultaneously
An off hours destination (Extension, Auto reception, external number, voicemail)
A no answer destination (Extension, Auto reception, external number, voicemail)
A call stack full destination (Extension, Auto reception, external number, voicemail)
A voicemail associated with the hunt group and ability to select the members associated to the voicemail.
The ability get an email with the wav of the voicemail and visibility through the desktop app/gui interface of the VM.