Hunt Group In Lieu of Ringing Group
A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt Groups can be shared among one or a number of extension that share the same call coverage. In lieu of configuring within each individual user profile a list of extensions that are grouped into a ringing group and designated to answers calls when not answered by the principle extension, which is likely similar across multiple extensions within a department, allow destinations like a hunt group or call queue as part of a stations call coverage configuration. When dealing with multiple extensions within the same department it is very monotonous to add the identical coverage destination within multiple users call handling rules, especially since it now takes multiple steps to add just one destination.
Jonathan
shared this idea
-
brett
commented
When will Hunt groups be available in RC? This is crazy not to have and only offer call queues. I have customers right now that we just signed up and have been told that the hunt groups are coming. I have tons of customers looking at GoTo right now as we speak.
-
Jayson
commented
A prospective business customer has expressed interest in the hunt group feature, particularly among certain Verizon Digital Business account holders. This functionality is often utilized in more sophisticated telephone system configurations, especially within organizations comprising multiple departments.
-
Packet
commented
The Hunt Group feature should be implemented ASAP. Customers coming from Mitel prem/cloud are mostly using Hunt Groups as the ring pattern. For Ring Central to not have this matching functionality is a little odd.
Hunt Group Explanation:
Hunt group has an extension and a DID if required.
You then add members to the Hunt Group (up to 16+)
You then have a schedule attached to the hunt group
Multiple ring patterns (top down, simultaneous)
The ability to answer multiple calls simultaneously
An off hours destination (Extension, Auto reception, external number, voicemail)
A no answer destination (Extension, Auto reception, external number, voicemail)
A call stack full destination (Extension, Auto reception, external number, voicemail)
A voicemail associated with the hunt group and ability to select the members associated to the voicemail.
The ability get an email with the wav of the voicemail and visibility through the desktop app/gui interface of the VM. -
Packet
commented
The Hunt Group feature should be implemented ASAP. Customers coming from Mitel prem/cloud are mostly using Hunt Groups as the ring pattern. For Ring Central to not have this matching functionality is a little odd.
Hunt Group Explanation:
Hunt group has an extension and a DID if required.
You then add members to the Hunt Group (up to 16+)
You then have a schedule attached to the hunt group
Multiple ring patterns (top down, simultaneous)
The ability to answer multiple calls simultaneously
An off hours destination (Extension, Auto reception, external number, voicemail)
A no answer destination (Extension, Auto reception, external number, voicemail)
A call stack full destination (Extension, Auto reception, external number, voicemail)
A voicemail associated with the hunt group and ability to select the members associated to the voicemail.
The ability get an email with the wav of the voicemail and visibility through the desktop app/gui interface of the VM.