← RingCentral Ideas Settings and activity 2 results found Super admin able to get an access to all cases created on the account not just the user who created it. 9 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea 2 comments · Developer Platform, APIs, & Integrations » Other · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Robert commented · Feb 9, 2026 · Edit… · Delete… This is critical as more then 1 person can be working a case at a time, and people are not always in the office or available, and this keeps everyone on the same page. Save Submitting... Robert supported this idea · Feb 9, 2026 Salesforce SMS 1 vote Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea New · 0 comments · Developer Platform, APIs, & Integrations » Integrations: Salesforce · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Robert shared this idea · Dec 12, 2024
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This is critical as more then 1 person can be working a case at a time, and people are not always in the office or available, and this keeps everyone on the same page.