Super admin able to get an access to all cases created on the account not just the user who created it.
Super admin able to get an access to all cases created on the account not just the user who created it.
9
votes
johnpaolo
shared this idea
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Robert
commented
This is critical as more then 1 person can be working a case at a time, and people are not always in the office or available, and this keeps everyone on the same page.
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Taylor
commented
This is crucial to make sure things are operating smoothly and to help both teams with faster resolutions.