Settings and activity
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3 votes
An error occurred while saving the comment Ryan supported this idea · -
2 votes
An error occurred while saving the comment Ryan commentedWe are trying to set up work hours and after hours rules for multiple users that may vary by user. We have a requirement to still be able to answer a desk phone even during the "After hours" time period; however, unknowingly to us, when a specific user is in their after hours time period, they're removed from the call queue, which means that their phone cannot be used to answer calls from the queue.
Ryan supported this idea ·
I think this is the same issue as https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48054431-custom-rule-should-not-affect-call-queue-member-s that's under review.