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  1. Custom rule on extension if it is a member on a queue should still work even the calls are routed to a call queue.

    3 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ryan commented  · 

    I think this is the same issue as https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48054431-custom-rule-should-not-affect-call-queue-member-s that's under review.

    Ryan supported this idea  · 

  2. Custom Rule should not affect call queue member's current status

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ryan commented  · 

    We are trying to set up work hours and after hours rules for multiple users that may vary by user. We have a requirement to still be able to answer a desk phone even during the "After hours" time period; however, unknowingly to us, when a specific user is in their after hours time period, they're removed from the call queue, which means that their phone cannot be used to answer calls from the queue.

    Ryan supported this idea  ·