Custom Rule should not affect call queue member's current status
When adding a custom rule that applies on the current day, call queue members should not be showing as UNAVAILABLE under phone system>groups. This is showing incorrect status of the actual user.
2
votes
![](https://secure.gravatar.com/avatar/188031ad32973545683868bda3daf208?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
-
Ryan commented
We are trying to set up work hours and after hours rules for multiple users that may vary by user. We have a requirement to still be able to answer a desk phone even during the "After hours" time period; however, unknowingly to us, when a specific user is in their after hours time period, they're removed from the call queue, which means that their phone cannot be used to answer calls from the queue.