Custom Rule should not affect call queue member's current status
When adding a custom rule that applies on the current day, call queue members should not be showing as UNAVAILABLE under phone system>groups. This is showing incorrect status of the actual user.
2
votes
Mark Joseph Macasieb
shared this idea
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Ryan
commented
We are trying to set up work hours and after hours rules for multiple users that may vary by user. We have a requirement to still be able to answer a desk phone even during the "After hours" time period; however, unknowingly to us, when a specific user is in their after hours time period, they're removed from the call queue, which means that their phone cannot be used to answer calls from the queue.