Settings and activity

21 results found

1. SLA%

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   Needs More Information  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Cherry Sanborn commented  ·  May 2, 2025  ·  Edit…  ·  Delete…

   Could you please let us know what specific information you need from our side to help expedite the request of adding SLA % in the RingCX Historical Data Report. Thank you!

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   Cherry Sanborn commented  ·  Nov 17, 2024  ·  Edit…  ·  Delete…

   Could you please add the Interaction Service Level to the Historical Dashboard. Please see attached.

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   Cherry Sanborn shared this idea  ·  Oct 7, 2024

2. Ability to cancel or extend after call wrap

   56 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

3. Delay in the event after "Single Play Audio"

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   18 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

4. Presence sync bidirectional visual delay

   33 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

5. Adjustment - Cancel call transfer Label

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   17 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

6. Internal chat for supervisors and agents

   38 votes

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Planned  ·  Michelle Jenkins responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Cherry Sanborn supported this idea  ·  Oct 31, 2024

7. In-Queue-Callback Number Restriction To Prevent Misuse

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   Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

8. WCAG (Web Content Accessibility Guidelines)

   39 votes

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   Planned  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

9. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

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   6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

10. Dequeue setting per queue

    48 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

11. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    23 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

12. Enhance Agent States

    59 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

13. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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    Planned  ·  15 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

14. Auto answer management options separately for inbound and outbound calling

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    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

15. Allow Using the Hold Button on the Desk Phone

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

16. dashboards data refresh time

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

17. Engage Digital Analytics Designer Email Channel - both # of Interactions and SLA on one report

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 24, 2024

18. Give customers option to only have SLA calculate during business hours

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 24, 2024

19. Add Actual SLA to SLA ACD Widget on Dashboard

    5 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 24, 2024

20. RingCX Enhanced SLA configuration

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    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 24, 2024