Settings and activity

21 results found

1. SLA%

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   Needs More Information  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Cherry Sanborn commented  ·  May 2, 2025  ·  Edit…  ·  Delete…

   Could you please let us know what specific information you need from our side to help expedite the request of adding SLA % in the RingCX Historical Data Report. Thank you!

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   Cherry Sanborn commented  ·  Nov 17, 2024  ·  Edit…  ·  Delete…

   Could you please add the Interaction Service Level to the Historical Dashboard. Please see attached.

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   Cherry Sanborn shared this idea  ·  Oct 7, 2024

2. Wrap Time / After Contact Work

   128 votes

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

3. Delay in the event after "Single Play Audio"

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   18 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

4. Presence sync bidirectional visual delay

   34 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

5. Adjustment - Cancel call transfer Label

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   17 votes

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   Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

6. Internal chat for supervisors and agents

   39 votes

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

   Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

   
   

   https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

   
   

   Cherry Sanborn supported this idea  ·  Oct 31, 2024

7. In-Queue-Callback Number Restriction To Prevent Misuse

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   Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

8. WCAG (Web Content Accessibility Guidelines)

   39 votes

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   Planned  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

9. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

   58 votes

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   6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Cherry Sanborn supported this idea  ·  Oct 31, 2024

10. Dequeue setting per queue

    49 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

11. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    23 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

12. Enhance Agent States

    62 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

13. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

14. Auto answer management options separately for inbound and outbound calling

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    51 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

15. Allow Using the Hold Button on the Desk Phone

    45 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

16. dashboards data refresh time

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 31, 2024

17. Engage Digital Analytics Designer Email Channel - both # of Interactions and SLA on one report

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 24, 2024

18. Give customers option to only have SLA calculate during business hours

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 24, 2024

19. Add Actual SLA to SLA ACD Widget on Dashboard

    5 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 24, 2024

20. RingCX Enhanced SLA configuration

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    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Cherry Sanborn supported this idea  ·  Oct 24, 2024