← RingCentral Ideas

Settings and activity

21 results found

  1. SLA%

    2 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Cherry commented  · 

    Could you please add the Interaction Service Level to the Historical Dashboard. Please see attached.

    Cherry shared this idea  · 

  2. Ability to cancel or extend after call wrap

    49 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  3. Delay in the event after "Single Play Audio"

    18 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  4. Presence sync bidirectional visual delay

    31 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  5. Adjustment - Cancel call transfer Label

    17 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  6. Internal chat for supervisors and agents

    37 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Cherry supported this idea  · 

  7. In-Queue-Callback Number Restriction To Prevent Misuse

    27 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  8. WCAG (Web Content Accessibility Guidelines)

    37 votes
    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  9. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    53 votes
    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  10. Dequeue setting per queue

    48 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  11. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    22 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  12. Enhance Agent States

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  13. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    97 votes
    Implemented  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Cherry supported this idea  · 

  14. Auto answer management options separately for inbound and outbound calling

    41 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  15. Allow Using the Hold Button on the Desk Phone

    38 votes
    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  16. dashboards data refresh time

    55 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  17. Engage Digital Analytics Designer Email Channel - both # of Interactions and SLA on one report

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  18. Give customers option to only have SLA calculate during business hours

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  19. Add Actual SLA to SLA ACD Widget on Dashboard

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 

  20. RingCX Enhanced SLA configuration

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Cherry supported this idea  · 
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