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4 results found

  1. Abandoned Call Tracking Feature

    31 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Fabiola commented  · 

    This feature is huge for Call Center Queues. Abandoned rates, detailed reports provides so much insight on staffing/ training etc... I am very surprised this is not already an option. Please do consider this, essential in the BPO industry!

    Fabiola supported this idea  · 

  2. Adding a "country" filter in analytics portal

    17 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Fabiola supported this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    475 votes

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    Future Consideration  ·  68 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Fabiola supported this idea  · 

  4. Generate a report on a date range but only on specific time of the day

    35 votes

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    5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Fabiola supported this idea  ·