← RingCentral Ideas

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4 results found

  1. Abandoned Call Tracking Feature

    39 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Fabiola commented  · 

    This feature is huge for Call Center Queues. Abandoned rates, detailed reports provides so much insight on staffing/ training etc... I am very surprised this is not already an option. Please do consider this, essential in the BPO industry!

    Fabiola supported this idea  · 

  2. Adding a "country" filter in analytics portal

    18 votes
    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Fabiola supported this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    547 votes
    Future Consideration  ·  88 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Fabiola supported this idea  · 

  4. Generate a report on a date range but only on specific time of the day

    40 votes
    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Fabiola supported this idea  ·