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  1. "Enhancement of Analytic Performance Report with Call Handle Time Filtering"

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    NAV commented  · 

    Its too critical

    NAV supported this idea  · 

  2. Add Handle Time (out) to be added in Calls Tab in performance reports

    3 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    NAV commented  · 

    Need Handle time (out) for report and need in excel when we download report to analyze agent call.

    NAV supported this idea  ·