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  1. Email correspondence within a case should be visible in the support site case information

    15 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Maggie commented  · 

    Not being able to see ALL communication on a case in the case portal is not only extremely frustrating, but results in many tickets being closed due to no response because we can't see how often a RingCentral rep has followed up, if at all. This results in lost time and continued service issues.

    Maggie supported this idea  ·