Not being able to see ALL communication on a case in the case portal is not only extremely frustrating, but results in many tickets being closed due to no response because we can't see how often a RingCentral rep has followed up, if at all. This results in lost time and continued service issues.
Not being able to see ALL communication on a case in the case portal is not only extremely frustrating, but results in many tickets being closed due to no response because we can't see how often a RingCentral rep has followed up, if at all. This results in lost time and continued service issues.