Email correspondence within a case should be visible in the support site case information
I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal?Example if the customer responded to an email from RingCentral sent through SFDC or vice versa, it should also appear in the case history in Support site.
12
votes
JR
shared this idea
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Maggie
commented
Not being able to see ALL communication on a case in the case portal is not only extremely frustrating, but results in many tickets being closed due to no response because we can't see how often a RingCentral rep has followed up, if at all. This results in lost time and continued service issues.
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Justin
commented
This seems like a basic feature and something that should be standard.