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  1. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    154 votes

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    Under Review  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cole commented  · 

    Give. Us. Access. To. Our. Texts!!!!

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    Cole commented  · 

    Yes, RingCentral, we want to see the texts that we pay for. Impossible to track customer success if we cannot monitor agent's conversations. Furthermore, I'm paying nearly $100 just to send texts...I should absolutely be able to view every single one.

    This has been suggested since 2023, it's now 2026 and there's been no movement on this...but you have no problem integrating a bunch of AI tools and features that are much less important than the ability to view a text message....lmao.

    To quote another user: "Whoever's oversight this was dropped a huge ball in my opinion!"

    I mean seriously, why would you integrate a text message feature and not have the ability to view every agent's texts....? Seems like such a critical feature to have, yet so basic, and you failed to include this feature.

    Give the people what they pay for. We pay for texts, so give us access to the messages for our teams. So bizarre that I have access to mp3 files of every call.....but when it comes to texts.....nothing. Implement this feature now!!!!

    Cole supported this idea  ·