ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
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Nicole commented
This is crucial to our company as the current system is creating miscommunications and misunderstandings resulting in negative client experience. If it is not available we may reconsider using RC.
Our team has varying schedules which means sometimes clients text one person who left for the day but it is crucial for the remaining team to receive it. We need ability to use one number for all incoming and outgoing messages.
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Ulises commented
How is this not a feature? this is crucial to running a business.
Will this be added? -
Rammy commented
Centralized inbox for SMS for all extensions so that all users have a centralized sms messaging inbox