Skip to content
Share and vote for your favorite ideas here.

Settings and activity

1 result found

  1. 31 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Angela commented  · 

    the longest idle option takes outgoing calls into consideration as a "call", so those in the queue who do not make outgoing are considered the longest idle. I propose that Longest Idle's idle time is only reset by taking an incoming call only. Otherwise, there is no opportunity to evenly distribute incoming calls for the queue members.