the longest idle option takes outgoing calls into consideration as a "call", so those in the queue who do not make outgoing are considered the longest idle. I propose that Longest Idle's idle time is only reset by taking an incoming call only. Otherwise, there is no opportunity to evenly distribute incoming calls for the queue members.
the longest idle option takes outgoing calls into consideration as a "call", so those in the queue who do not make outgoing are considered the longest idle. I propose that Longest Idle's idle time is only reset by taking an incoming call only. Otherwise, there is no opportunity to evenly distribute incoming calls for the queue members.