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Longest Idle Call Queue Fix

Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

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Alec shared this idea  ·   ·  Report…  ·  Admin →
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  • Joel commented  ·   ·  Report

    Absolutely necessary. Otherwise incoming call leads are not distributed fairly between salespeople.

  • Angela commented  ·   ·  Report

    the longest idle option takes outgoing calls into consideration as a "call", so those in the queue who do not make outgoing are considered the longest idle. I propose that Longest Idle's idle time is only reset by taking an incoming call only. Otherwise, there is no opportunity to evenly distribute incoming calls for the queue members.

  • Kevin commented  ·   ·  Report

    Will be switching phone providers if this is not implemented.

  • Jordan Durante commented  ·   ·  Report

    +1 on this. There should be an option that Longest idle only recognizes call queue calls.