← RingCentral Ideas

Settings and activity

5 results found

  1. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Peter supported this idea  · 

  2. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    61 votes
    New  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Peter supported this idea  · 

  3. RingCX Realtime dashboard "Presented" call counts doesn't adds up with "Answered" + "Abandoned"

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  4. View Ring CX Realtime dashboards in minutes and seconds.

    83 votes
    Implemented  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Peter supported this idea  · 

  5. Enhance Agent States

    59 votes
    Planned  ·  3 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Peter supported this idea  · 
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    Peter commented  · 

    Request is for the ability to have different ‘Agent States’ available for different ‘Agent Groups’. For example if we have two groups - sales and support, sales group could have a list of agent states, and support could have a separate list of agent states and so on, rather than just having one list for the entire organisation.