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2 results found

  1. View Ring CX Realtime dashboards in minutes and seconds.

    49 votes
    Future Consideration  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Peter supported this idea  · 

  2. Enhance Agent States

    45 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Peter supported this idea  · 
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    Peter commented  · 

    Request is for the ability to have different ‘Agent States’ available for different ‘Agent Groups’. For example if we have two groups - sales and support, sales group could have a list of agent states, and support could have a separate list of agent states and so on, rather than just having one list for the entire organisation.