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7 results found

  1. Integrate/Include Email as a Supported Digital Channel in RingSense for CX

    6 votes

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    New  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Peter commented  · 

    Would be a good addition

    Peter supported this idea  · 

  2. Transfer Conference Calls

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging  ·  Admin →
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    Peter supported this idea  · 

  3. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Peter supported this idea  · 

  4. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    80 votes

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    Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Peter supported this idea  · 

  5. RingCX Realtime dashboard "Presented" call counts doesn't adds up with "Answered" + "Abandoned"

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  6. View Ring CX Realtime dashboards in minutes and seconds.

    88 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Peter supported this idea  · 

  7. Enhance Agent States

    61 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Peter supported this idea  · 
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    Peter commented  · 

    Request is for the ability to have different ‘Agent States’ available for different ‘Agent Groups’. For example if we have two groups - sales and support, sales group could have a list of agent states, and support could have a separate list of agent states and so on, rather than just having one list for the entire organisation.