Settings and activity
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5 votes
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4 votes
Peter supported this idea ·
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76 votes
Peter supported this idea ·
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9 votes
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88 votes
Peter supported this idea ·
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61 votes
Peter supported this idea ·
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Request is for the ability to have different ‘Agent States’ available for different ‘Agent Groups’. For example if we have two groups - sales and support, sales group could have a list of agent states, and support could have a separate list of agent states and so on, rather than just having one list for the entire organisation.