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View Ring CX Realtime dashboards in minutes and seconds.

Some supervisors have requested that the Realtime inbound display dashboard shows queue times in minutes and seconds (MM:SS) rather than just seconds to make viewing these at a glance simpler.

Max Q, Avg Q etc.

50 votes
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  • Charles commented  ·   ·  Report

    Not sure how this wasn't a day one feature. Critical for easy dashboard use

  • Chris commented  ·   ·  Report

    This would be incredibly helpdesk for our Service Desk

  • Wendy commented  ·   ·  Report

    We need to see HH:MM:SS for reporting purposes. Displaying seconds only means we have conversions to do to ensure that we are meeting targets that are set in MM:SS.

  • Stephanie commented  ·   ·  Report

    We need to show HH:MM:SS for all inbound queues

  • Deborah commented  ·   ·  Report

    This is an imperative change. Team leaders need an instant view as to how long customers have been queuing. They don't have time to be opening their calculators to convert seconds to hrs:min:secs. This should be an industry wide requirement. We look forward to this being in your product in the very near future.

  • Ben commented  ·   ·  Report

    We need to show HH:MM:SS for all inbound queues.
    We need to have an option, for those companies who need it, seconds only.

    For all dashboards, there should always be both options available.

  • Debjani commented  ·   ·  Report

    Real-Time Dashboard Avg Queue time is in seconds currently, please add a minute option