Settings and activity
12 results found
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13 votes
Marshall
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101 votesMarshall
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23 votes
An error occurred while saving the comment Marshall
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7 votesMarshall
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5 votesMarshall
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12 votesMarshall
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5 votesMarshall
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4 votesMarshall
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5 votesMarshall
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4 votesMarshall
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6 votes
An error occurred while saving the comment Marshall
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It is asinine that the CNAM field is not available in CXone. It is the terminating carrier that is responsible for providing the caller ID information to its customers. And since RingCentral is the terminating carrier for us, it should be able to be provided to CXone since we purchase the CXone product (RC Contact Center) from RC. This is a major oversight between the two companies in allowing RC to resell the CXone product in my opinion.
Marshall
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8 votesMarshall
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![Re Case# 24062052 [ threadm59qrkICdkWX0HL2BYtIlQ0 ].eml](https://assets.uvcdn.com/pkg/icons/files/default-sm-0cef6018a827be3ab2ea6d3f2f15c8f8aec45cbb4e04b84be42d172e9a83870b.png){kind=icon}
Agree that this is a critical option. We need the original CPN (calling party number) when transferring the call in order to allow our voice authentication system to work correctly. Without the automated authentication, the caller must be manually reauthenticated on calls with potential for fraud.