Display Caller ID Name On MAX Agent
Customer wants to have option to display the Caller ID name (CNAM) on MAX Agent for all inbound calls. This is currently a feature enhancement request with NICE CXone (https://community.niceincontact.com/s/bridea/a5k3n000001b70uAAA/ability-to-show-inbound-caller-id-name-of-their-contacts-on-max-agent-not-the-nu)
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Marshall
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It is asinine that the CNAM field is not available in CXone. It is the terminating carrier that is responsible for providing the caller ID information to its customers. And since RingCentral is the terminating carrier for us, it should be able to be provided to CXone since we purchase the CXone product (RC Contact Center) from RC. This is a major oversight between the two companies in allowing RC to resell the CXone product in my opinion.