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1. Ability to answer more than 1 call from a call queue.

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   9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

   
   

   Learn more here:

   👉 Allowing call queue members to handle multiple calls.

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   LeWayne commented  ·  Oct 4, 2024  ·  Edit…  ·  Delete…

   This is critical for our organization. We have receptionists that are capable of handling multiple incoming calls for clients and they need to be able to see an additional call coming into the organizations main number and have the ability to answer the call without waiting for their current incoming call to complete.

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   LeWayne supported this idea  ·  Oct 4, 2024