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  1. User-Level MFA Activation for Non-SSO Users in SSO-Enabled Accounts

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Douglas supported this idea  · 
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    Douglas commented  · 

    Single Sign On per user is no longer available!

    Bottom line, I have the Company Wide SSO settings for "SSO and RingCentral Credentials", like it has been for 18 months and now the option to turn on or off SSO per user is gone and support is saying that would be a new user function request and to fill this out. I say look at your own support pages and you will see that it was there and now it is gone, this is NOT a new feature, but one that needs to be activated again.

    Below is the actual URL to the RingCentral support page that reflects the way it used to be.

    https://support.ringcentral.com/article-v2/Manage-Single-Sign-On-Access-per-User-RingCentral.html?brand=RC_US&language=en_US&product=RingEX

    If there is something I am doing wrong or maybe you just took away the option, can someone please let me know at douglas.woodyard@lakecountyfl.gov?

    Thanks

  2. IVR Reporting on options

    30 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Douglas commented  · 

    In our legacy system we have always been able to run a report that shows what selections people make in the IVR, it is odd that RC cannot do that. That one report is a great tool to be able better design the IVR choices and put the most important things at the front of the line.