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6 results found

  1. Wrap Time / After Contact Work

    134 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Grant supported this idea  · 

  2. Sync RingCentral Desktop Application With RingCX

    304 votes

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    Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Grant supported this idea  · 

  3. Feature Request: Add Reporting for Abandoned Chats in RingCX

    6 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Grant commented  · 

    Using the chat functionality at a inbound contact center, its crucial for us to see abandon chats to make sure were obtaining contractual SLA goals. This would be a much needed improvement to keep using the ring central's chat functionality.

    Grant supported this idea  · 

  4. Reporting Capability on IVR Menu for key presses

    81 votes

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    Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    666 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Grant supported this idea  · 

  6. Feature Request: Report on Transferred Call Destinations in RingCX

    14 votes

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    Under Review  ·  5 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Grant commented  · 

    This would be great to have a detailed report on this

    Grant supported this idea  ·