Settings and activity

3 results found

1. RNA State Duration option

   9 votes

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   New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ron commented  ·  Mar 4, 2026  ·  Edit…  ·  Delete…

   Companies use the RingCX queues for better Analytics but are not a call center environment. Some reps are mobile and have different tasks but need to stay logged in at all times,

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   Ron commented  ·  Mar 4, 2026  ·  Edit…  ·  Delete…

   A timer option would be an improvement

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   Ron supported this idea  ·  Mar 4, 2026

2. Extension dialing between CX and EX

   146 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ron supported this idea  ·  Mar 4, 2026

3. Feature Request – Distinct “Invalid Number” Result for Manual Outbound Calls

   3 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ron commented  ·  Jan 6, 2026  ·  Edit…  ·  Delete…

   This is a critical request from our customers as it is causing productivity issues in their call centers. Thank you.

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   Ron supported this idea  ·  Jan 6, 2026