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4 results found

  1. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    140 votes

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    Planned  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ron commented  · 

    Customers are asking why this feature has not been added. Is there an ETA?

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    Ron commented  · 

    Several of our customers gave requested this.

    Ron supported this idea  · 

  2. RNA State Duration option

    14 votes

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    New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ron commented  · 

    Companies use the RingCX queues for better Analytics but are not a call center environment. Some reps are mobile and have different tasks but need to stay logged in at all times,

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    Ron commented  · 

    A timer option would be an improvement

    Ron supported this idea  · 

  3. Extension dialing between CX and EX

    162 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ron supported this idea  · 

  4. Feature Request – Distinct “Invalid Number” Result for Manual Outbound Calls

    3 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ron commented  · 

    This is a critical request from our customers as it is causing productivity issues in their call centers. Thank you.

    Ron supported this idea  ·