Feature Request – Distinct “Invalid Number” Result for Manual Outbound Calls
Description:
Currently, in RingCX historical reports, manual outbound calls to invalid numbers are recorded as “No Answer” in the Call Results column. This makes it impossible to differentiate between genuine no-answer calls and invalid-number attempts in reporting.
Business Impact:
Agents and managers cannot accurately track list quality or outbound performance.
Invalid numbers are not flagged for clean-up, reducing operational efficiency.
Reporting and analytics on manual outbound campaigns are incomplete.
Requested Feature:
Introduce a distinct call result/disposition such as “Invalid Number” for manual outbound calls.
Ensure this result is visible in historical reports, dashboards, and exported data.
(Optional) Include this disposition in APIs and automated reporting tools for better integration.
Priority: Medium–High (impacts reporting accuracy and outbound efficiency)
Accurate invalid-number tracking is critical for list hygiene and performance measurement.
Homert
shared this idea
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Ronald
commented
This is a critical request from our customers as it is causing productivity issues in their call centers. Thank you.