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  1. Call Queue Analytics > Agent "accepting calls" time tracking

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Patrick commented  · 

    The Call Queues Booster license (or the Customer Engagement Bundle) provides access to live reports where I can see which agents are available in real time. But I can't find anywhere to access historical data on agent availability in RingEX.
    It's great that I can see a live view of which agents are available, but I need to see how much time each agent is staying available over time too.

    Patrick supported this idea  · 

  2. Option to route to MVP Call Queue voicemail while waiting in Queue

    33 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Patrick supported this idea  ·