Option to route to MVP Call Queue voicemail while waiting in Queue
Provide option for callers that are queued up (within MVP Call Queues) to exit the queue and be routed to the Call Queue's voicemail. Currently pressing 0 will route to the "Zero Dialing" configuration of the Site, and pressing * will direct the caller in an attempt to log into the Call Queue's voicemail (that is somewhat concerning in its own right). It would be nice to configure which DTMF digit a queued caller could enter, to route directly to the Call Queue's voicemail.
Aaron Cypher
shared this idea
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Dhexter
commented
When a call from the Main queue is answered and placed in a Park location, the caller incorrectly continues to hear the queue's 40-second wait message instructing them to press 99 for voicemail. Because the call is already parked and no longer in the active queue, pressing 99 does nothing, leaving the caller with a broken prompt.
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Mickey
commented
When a call is answered from a Call Queue and then immediately placed into a global Park Location, the system's backend queue timers can sometimes continue to run in the background. Because the call is no longer actively in the queue, pressing 99 fails to trigger the queue's voicemail routing.
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Ramon
commented
When a user is routed to someone's voicemail would like the ability for user to press a number (for example, "0") to escape voicemail and return to call queue. This would allow someone to speak to another person instead of being forced to hang up and call back.