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  1. Call Queue Wait Settings: Maximum caller wait time in queue: Add an Option to Disconnect

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Karl shared this idea  · 

  2. Ability to use a key press to leave a voicemail.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Karl shared this idea  · 

  3. Position in Queue, Estimated wait time, and Call queue caller call back feature

    196 votes

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    Future Consideration  ·  34 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Karl commented  · 

    Instead of the caller waiting in a call queue on the phone, have the ability for them to use a key press that keeps their position in the call without them having to be on the phone. Then they receive a call back from the call queue member when their call reaches the front of the call.

    Karl supported this idea  ·