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  1. call queue don't allow member to change their status

    6 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Harrison commented  · 

    To limit how many people can go on DND is important, as if all staff go on DND we lose calls to voicemail, if we can leave at least one not able to go on DND until one of those in DND make themselves available would really help.

    e.g., 5 staff, 4 on DND, prevent 5th going on DND until one of the 4 go available.

    Thanks Team.

    Harrison supported this idea  ·