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  1. Notifications for Specific trackers

    6 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm pleased to announce that this feature is now live on your account. You can use RingSense to create a saved view (which is just a selection of filters of interest, eg: trackers). Please find additional details here - https://support.ringcentral.com/article-v2/Searching-for-calls.html?brand=RingCentral&product=RingSense&language=en_US


    Along with this we also recently launched a feature to enable immediate notifications for any saved view. This will allow you to get immediately notified when the alert criteria is met.

    Jack supported this idea  · 

  2. SSO and 2FA are to simultaneously be enabled in the account

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jack commented  · 

    We were advised as Best Practice to have a separate Admin User Accounts from our RingEX user accounts for managing the Ring Central portal. We have SSO enabled for our RingEX user accounts but our Admin accounts are not in the SSO domain. Currently we are unable to set up MFA for our admin user accounts.

    Jack supported this idea  ·