I’m reaching out to submit a feature request that is extremely important for businesses like ours.
It would be a major improvement if Super Admins had full access within the admin portal to view all user voicemail and SMS activity across the account. This access should be centralized in the same place where account settings are managed, allowing for efficient review, oversight, and reporting.
For companies like ours that rely heavily on virtual assistants and remote team members, this level of visibility is critical. We need the ability to monitor voicemail and text communications to ensure that:
* Messages are professional and compliant
* Team members are staying on task
* No unauthorized or inappropriate communication is being sent
* We can maintain quality control and protect our business reputation
With the growing reliance on remote teams and the increase in scams and communication risks, having this level of administrative oversight is no longer optional—it’s essential.
At this point, the lack of this feature is becoming a serious limitation for us, and it is something that could ultimately lead us to consider switching to another service that offers this capability.
Please consider prioritizing this feature. It would add significant value for business users and strengthen trust in your platform.
Thank you for your time and consideration. I would appreciate any updates on whether this feature is currently in development or planned for future release.
Jerrod
supported this idea
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Dear RingCentral Team,
I’m reaching out to submit a feature request that is extremely important for businesses like ours.
It would be a major improvement if Super Admins had full access within the admin portal to view all user voicemail and SMS activity across the account. This access should be centralized in the same place where account settings are managed, allowing for efficient review, oversight, and reporting.
For companies like ours that rely heavily on virtual assistants and remote team members, this level of visibility is critical. We need the ability to monitor voicemail and text communications to ensure that:
* Messages are professional and compliant
* Team members are staying on task
* No unauthorized or inappropriate communication is being sent
* We can maintain quality control and protect our business reputation
With the growing reliance on remote teams and the increase in scams and communication risks, having this level of administrative oversight is no longer optional—it’s essential.
At this point, the lack of this feature is becoming a serious limitation for us, and it is something that could ultimately lead us to consider switching to another service that offers this capability.
Please consider prioritizing this feature. It would add significant value for business users and strengthen trust in your platform.
Thank you for your time and consideration. I would appreciate any updates on whether this feature is currently in development or planned for future release.
FBP Property MGMT LLC