Super Admin full access to VM and SMS on the Admin Portal
It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account
Angeline
shared this idea
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MA
commented
As a Super Admin, it is critical to have direct access to all employees' voicemails without requiring individual passcodes. This capability is essential for the following reasons: With numerous employees and locations, entering passwords for each voicemail account significantly slows down the process, especially when immediate action is needed. Direct access ensures that all voicemails are monitored and addressed promptly, reducing the risk of overlooked messages.
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Joshua
commented
I would also like to download the history when deprovisioning a user for compliance purposes. We need to capture client communication history from this among other things as needed.
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Blake
commented
It's very important for the Super Admin to be able to archive and access ALL user voicemails and texts. We are required to archive and retain all communications.