Dear RingCentral Team,

I’m reaching out to submit a feature request that is extremely important for businesses like ours.

It would be a major improvement if Super Admins had full access within the admin portal to view all user voicemail and SMS activity across the account. This access should be centralized in the same place where account settings are managed, allowing for efficient review, oversight, and reporting.

For companies like ours that rely heavily on virtual assistants and remote team members, this level of visibility is critical. We need the ability to monitor voicemail and text communications to ensure that:

* Messages are professional and compliant
* Team members are staying on task
* No unauthorized or inappropriate communication is being sent
* We can maintain quality control and protect our business reputation

With the growing reliance on remote teams and the increase in scams and communication risks, having this level of administrative oversight is no longer optional—it’s essential.

At this point, the lack of this feature is becoming a serious limitation for us, and it is something that could ultimately lead us to consider switching to another service that offers this capability.

Please consider prioritizing this feature. It would add significant value for business users and strengthen trust in your platform.

Thank you for your time and consideration. I would appreciate any updates on whether this feature is currently in development or planned for future release.

FBP Property MGMT LLC

I can't believe this feature doesn't exist. I need to capture messaging data for a legal matter and there's no option to me as a Super Admin. Considering this request has been open for almost three years leads me to believe I'll be the customer of another VoIP provider before this feature is implemented.

This critical path key client-facing agents in our company, like the sales team, district managers and director of locations - who are doing many of their own personal SMS communications with clients. Before reaching out to a client, we want these users to be able to see what our locations have been sending via SMS to clients prior to reaching out (via call, SMS on their user profile, and/or email). Without this visibility we risk communicating unclearly and unprofessionally to our clients. Because we are caring for their dogs with can break trust, diminish value and risk us losing the client all together.

As a super admin, you should have access to this feature, as it provides critical functionality for situations where you may need to deactivate a user or review extenuating circumstances. This capability is needed and hopefully approved and made available very soon.

This is very important, but not just for Super Admins - managers are also requesting this feature for their team members, so they can see how long unheard messages have been sitting in someone's mailbox.

As a Super Admin, it is critical to have direct access to all employees' voicemails without requiring individual passcodes. This capability is essential for the following reasons: With numerous employees and locations, entering passwords for each voicemail account significantly slows down the process, especially when immediate action is needed. Direct access ensures that all voicemails are monitored and addressed promptly, reducing the risk of overlooked messages.

I would also like to download the history when deprovisioning a user for compliance purposes. We need to capture client communication history from this among other things as needed.

It's very important for the Super Admin to be able to archive and access ALL user voicemails and texts. We are required to archive and retain all communications.